Gym visits will appear on your AIA Vitality membership within five business days. Just make sure you're swiping into the gym using your gym card at each visit, so that your visit is recorded on the gym partner’s system and sent to AIA Vitality for points allocation.
If you have recently linked your gym membership to AIA Vitality and your gym visits haven't appeared on your Points Statement within five business days OR the visits applied on your Points Statement are showing an error, please contact the AIA Vitality Member Services team with the following information:
- Gym visit log
- Gym membership number
- Gym branch
- Date of sign-up
If your gym visits have recently stopped registering on your Points Statement or you have noticed one (or more) is still missing after five business days, please contact the AIA Vitality Member Services team with the following information:
- Gym visit log
- Dates of missing visits
- Advise if you have recently recontracted