All queries regarding all aspects of your flight booking including changes and cancellations must be directed to Virgin Australia’s Guest Contact Centre on 13 67 89.
If you cancel a booking that you have received cashback for, you must pay AIA Vitality the cashback amount within 60 days of being refunded by Virgin Australia. If the cancellation was for a booking that was eligible for a status-based cashback, AIA Vitality will re-allocate one flight to your two bookings per membership year limit.