If the visits being applied on your Points Statement are showing up with the message 'Hit your limit!' this means you have reached the maximum physical activity Points cap for the year. Visits will still count towards any cashback and your weekly Active Benefits target.
If the visits being applied on your Points Statement are showing up with the message 'We're sorry, there has been an error. Please email us at firstname.lastname@example.org or call us on 1800 848 254, please contact the AIA Vitality Member Services team with the following information:
- Gym visit log
- Gym membership number
- Gym branch
- Date of sign-up