Why is my Fitbit account not linking to AIA Vitality? I’m getting an error when linking my Fitbit to AIA Vitality

Please follow the Fitbit account troubleshooting steps.

If it has been more than 48 hours since completing the troubleshooting step and the error persists, please contact the AIA Vitality Member Services team with the following information:

• A screenshot of the error message

• Fitbit login email address

• Fitbit ID

To locate your Fitbit ID:

1. Log into your Fitbit account on the website

2. Click on ‘View Profile’

3. Find Fitbit ID within the URL

For example: fitbit.com/user/1ABCDE