To reset the link between the two accounts:
Step one: De-link Fitbit from AIA Vitality:
On the AIA Vitality website:
- Go to ‘Improve Your Health’
- Select ‘Fitness Devices and Apps’
- Next to Fitbit, select ‘De-link’
On the AIA Vitality app:
- Go to ‘Get Points’
- Select ‘Link a Device or App’
- Select ‘Fitbit’
- Select ‘Disconnect’
Step two: Link your Fitbit account to AIA Vitality via the AIA Vitality website or AIA Vitality app.