Flights must be booked on the AIA Vitality website. Flights booked through any other channel (including travel agent, third party online booking site or directly through Virgin Australia or Singapore Airlines websites are NOT eligible for cashback).
To book flights on the AIA Vitality website, go to the 'Flight Benefit' page under 'Rewards' and click on the 'Get Started' tab to access the Virgin Australia booking portal hosted by AIA Vitality.
To ensure the AIA Vitality team can process any applicable cashback, please complete the form (link found under the ‘Get Started' tab of the Flight Benefit) to provide a few details about your booking directly to AIA Vitality. This will help the team data match with details provided by Virgin Australia so your cashback can be paid within six weeks.