I've purchased the incorrect voucher, how can I change this? February 05, 2020 05:03 Updated All HOYTS purchases are final and cannot be changed or refunded. Related articles Can I give my HOYTS voucher to family or friends? Can the gift cards be used on endota spa products? Why is Active Benefits only available through the AIA Vitality app? I’ve purchased my vouchers more than 48 hours ago, but have not received them. Can you resend me a copy of my HOYTS voucher(s)?/Can you send my HOYTS voucher(s) to another email address?