You will need to request a link to reset your password via the AIA Vitality website or AIA Vitality app:
On the AIA Vitality website:
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Go to: www.aiavitality.com.au
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Click ‘AIA Vitality Member Login’
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Select ‘Forgotten your Password?’
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Follow the prompts
On the AIA Vitality app (Android & iOS)
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Go to the AIA Vitality app
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Select ‘Forgotten your Password?'
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Enter your AIA Vitality email address
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You will be sent an email with the link to reset your password shortly
Please be aware that:
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Your password must be between eight and 15 characters in length
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Must contain at least one uppercase and one lower case letter
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Must contain one number, or one of the following special characters: ‘!’, ‘@’, ‘$’, ‘%’, ‘^’, ‘&’, or ‘*’
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Must not be any of your previous 10 passwords used for AIA Vitality