You will need to request a link to reset your password via the AIA Vitality website or AIA Vitality app:
On the AIA Vitality website:
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Go to: www.aiavitality.com.au
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Click ‘AIA Vitality Member Login’
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Select ‘Forgotten your Password?’
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Follow the prompts
On the AIA Vitality app (Android & iOS)
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Go to the AIA Vitality app
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Select ‘Forgotten your Password?'
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Enter your AIA Vitality email address
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You will be sent an email with the link to reset your password shortly
Please be reminded that passwords must contain:
- A minimum of 9 characters and a maximum of 60 characters
- At least 1 numeric character
- At least 1 special character i.e.! @ # & ( ) – [ { } ] : ; ‘ , ? / * ~ $ ^ + = < > NOTE: A full stop cannot be used as a special character
- At least 1 upper case character
In addition to the above, please note that:
- The following special characters should not be used when setting up your password: . _ % \ |
- You can only reset your password via the member portal at aiavitality.com.au and clicking the Forgotten your password link.