Changed your travel plans and been given a flight credit by Virgin Australia? You can keep your cashback.
The Australian Government has imposed restrictions on travel, and many of you who have booked a cashback-eligible flight with Virgin Australia through AIA Vitality may have already changed your holiday plans.
Under normal circumstances, any cashback paid for cancelled flights must be returned to AIA Vitality. In light of the impact from the COVID-19 pandemic, we have reviewed the specific terms and conditions about flight cashback and we’re pleased to confirm that you’ll be able to keep any cashback you have received from AIA Vitality (or are expecting to receive in the next few weeks), for eligible flights that meet the following criteria:
- Booked before 24 March 2020.
- Original date of travel is between 18 March – 14 June 2020.
- No refund from Virgin Australia is payable upon cancellation.
The cashback you’ve already been paid for a cancelled flight will still count towards the maximum of two status-based cashbacks you’re eligible for in a membership year.
If you choose to use your airline credit to book another flight in the coming months, the flight booked using the credit from this cancelled flight will not be eligible for cashback.
For the latest Virgin Australia travel alerts, please visit https://www.virginaustralia.com/au/en/bookings/flight-status/travel-alerts/