AIA Vitality Australia Help Center home page
  1. AIA Vitality Australia
  2. Gyms
  3. General Gym FAQs

General Gym FAQs

  • Will I receive Points for each time I swipe into a partnered gym?
  • Can I earn Points from fitness devices and apps as well as gym visits?
  • Why are my gym visits showing but I am not earning Points?
  • How can I update my bank details to receive the cashback payment?
  • How do I know if my gym cashback has been paid?
  • Can I earn Points from going to a gym that is not with AIA Vitality?
  • Why can't I see my gym visits?
  • How do Points get awarded for gym visits?
  • Will I still receive my cashback if either my gym or AIA Vitality membership has terminated?
  • Where can I find the gym branch code to claim Points for an AIA Vitality Fitness Assessment?
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